Privacy Policy

1. Information We Collect

We collect the following types of information:

• Contact information — name, phone number, email address, city/location submitted through our enquiry or support forms
• Business information — company name, product interest, site type, and requirements you share with us
• Usage data — pages visited, time spent, device type, browser, and IP address collected automatically via standard web analytics
• Communication records — emails, WhatsApp messages, or call records when you contact our support or sales team

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your product enquiries, quotation requests, and support tickets
• To provide installation, commissioning, and after-sales service
• To send updates about your order, installation schedule, or service appointment
• To send occasional product updates, new offerings, or relevant industry information (you may opt out at any time)
• To improve our website, products, and customer service
• To comply with applicable legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service partners — installation teams, logistics partners, or service agents who need your information to complete a job you have requested
• Form processing — our contact and support forms use FormSubmit (formsubmit.co) to route submissions to our email. FormSubmit processes form data in accordance with their own privacy policy
• Legal compliance — if required by law, court order, or government authority in India

4. Data Storage and Security

Your data is stored securely on our email and business systems. We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. No method of transmission over the internet is 100% secure, but we take commercially reasonable precautions.

We retain your data for as long as necessary to provide services to you or as required by law, typically no longer than 5 years after our last interaction.

5. Cookies and Analytics

Our website may use basic cookies and web analytics tools to understand visitor behaviour and improve the user experience. These tools may collect anonymous data such as page views, device type, and geographic region. We do not use advertising cookies or third-party tracking pixels.

You can disable cookies in your browser settings. This will not affect your ability to use our website but may limit some functionality.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time by emailing us
• Lodge a complaint with the relevant data protection authority in India

To exercise any of these rights, contact us at contact@urjavolt.com.

7. Third-Party Links

Our website may contain links to third-party websites (e.g. WhatsApp, social media). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

8. Children's Privacy

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at www.urjavolt.com/privacy-policy.html. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us